Frequently Asked Questions

Rebate Questions

Q. Exactly what do I need to submit?

Q. Where do I get a copy of the receipt or invoice?

Q. If I'm asked to send the original "End Panel(s)", what does that mean?

Q. What is the difference between the purchase dates and the postmark dates?

Q. What if I threw my box away and no longer have the original end panel?

Q. I forgot to mail my submission and the last eligible postmark date has passed. What do I do now?

Q. What products are eligible for the promotion?

Q. I completed an online application but I lost my confirmation page. Can I reprint?

Q. I’ve mailed in my rebate submission. How do I check the status of my rebate?

Q. How long will it take for my rebate submission to be processed?

Q. I checked the status of my rebate and it states that my submission requires additional information. What do I need to do to receive my rebate?

Q. What do I do if I don’t have a rebate form with a code?

Q. I elected to donate some or all of my rebate to Optometry Giving Sight. How can I get a receipt for my donation?

Prepaid Card Questions

Q. How do I check my card balance?

Q. How is my card different than a credit card?

Q. Is there a PIN assigned to this card?

Q. What should I do if my card is lost or stolen?

Q. Does my card ever expire?

Q. Can I use my card to purchase goods and services?

Q. Can I spend more than my available balance?

Q. What if the amount of my purchase is more than my available balance?

Q. Does my card work when I try to pay-at-the-pump?

Q. Can I use my card at a restaurant?

Q. Can I withdraw cash using this card?


Rebate Questions

Q. Exactly what do I need to submit?

A. In one envelope*, include the following:
1. Completed online rebate form.
2. Original dated sales receipt that shows eligible lens purchase(s) and proof of eye exam within 90 days of lens purchase.
3. Correct number of ORIGINAL end panels with prescription information from product boxes. You are required to submit the quantity of end panels equaling the qualifying number of boxes purchased to be eligible for the rebate. For ClearSightTM 1 day toric and Proclear® 1 day multifocal ONLY you are required to submit half the number of end panels as boxes purchased.
*Please remember to include the appropriate Offer # when you address your envelope.
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Q. Where do I get a copy of the receipt or invoice?

A. Retailers are often able to print a copy of the receipt especially if you purchased with a credit card. Submissions lacking a valid receipt will be rejected.
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Q. If I'm asked to send the original "End Panel(s)", what does that mean?

Sample End Panel A. This means you need to send the original product end panels with prescription information, found on one end of each box. If you are unsure, ask someone at the office you purchased the lenses or call the customer service number on your rebate.
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Q. What is the difference between the purchase dates and the postmark dates?

A. Your contact lens purchase must take place during the promotion dates. You must mail your submission by the last eligible postmark date (within 60 days of your lens purchase).
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Q. What if I threw my box away and no longer have the original end panel?

A. Submissions without the original end panels will be rejected.
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Q. I forgot to mail my submission and the last eligible postmark date has passed. What do I do now?

A. Our promotions are carefully planned for specific timeframes and are not available all the time. If the postmark date has passed for your rebate, unfortunately you will not qualify. Watch for future offers on our products, check the dates and submit promptly.
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Q. What products are eligible for the promotion?

A. Each rebate form shows a complete list of products that qualify for each promotion. We do not allow product substitutions regardless of information you learn from other sources, so read the promotion form carefully.
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Q. I completed an online application but I lost my confirmation page. Can I reprint?

A. You can reprint your confirmation page by going to the My Rebate Status section of this website. Search by ID or by Address to locate your rebate submission and then click on the link to your Web Submission ID. Your confirmation page will open in a new page for you to print.
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Q. I’ve mailed in my rebate submission. How do I check the status of my rebate?

A. You can track the status of your rebate submission any time at www.coopervision.com/rebates. Just select “Check Rebate Status” and use your Web Submission ID, Claim ID or your Name and Address. It’s that easy!
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Q. How long will it take for my rebate submission to be processed?

A. Please allow up to 8 weeks for processing and delivery of your rebate reward.
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Q. I checked the status of my rebate and it states that my submission requires additional information. What do I need to do to receive my rebate?

A. If your rebate submission has any errors, you will receive a notification by mail describing the reason(s). Review the information carefully and follow the instructions listed to resubmit missing information.
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Q. What do I do if I don’t have a rebate form with a code?

A: If you do not have a rebate form with a code, there is a link you can click on coopervision-rebates.com under Step 2 of “It’s easy to get your CooperVision Visa Prepaid Card” to begin the process and a code will be generated for you.
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Q. I elected to donate some or all of my rebate to Optometry Giving Sight. How can I get a receipt for my donation?

A: If you would like a receipt for your donation, please contact usa@givingsight.org or 1-888-OGS-GIVE.
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Prepaid Card Questions

Q. How do I check my card balance?

A: You can obtain your card balance via 3 convenient methods: visit the cardholder website located on the back of the card, call the Customer Service number also located on the back of your card or sign up for optional text alerts after each point of sale (sign up on the cardholder website).
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Q. How is my card different than a credit card?

A: Your credit card gives you a line of credit, which you have to pay back. Conversely, this card is a debit card that is loaded with YOUR money. You can spend the funds as you see fit, but you can’t spend more than your current available card balance.
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Q. Is there a PIN assigned to this card?

A: You will not need a PIN to use your card. When given the option, select credit as your payment method (even though you are using a signature based debit card) and you will not be prompted to enter a PIN.
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Q. What should I do if my card is lost or stolen?

A: Call our Customer Service team immediately to report a lost or stolen card, and to order a replacement card.
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Q. Does my card ever expire?

A: Yes. You can find the expiration date on the front of your card. While your card does expire the money on the card does not. If your card is about to expire, or has expired, you can obtain a new card (with an extended expiration period) by calling the Customer Service number on the back of your card. There is a $6.95 replacement fee associated with a card replacement.
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Q. Can I use my card to purchase goods and services?

A: You can use your card to purchase goods and services at any merchant that accepts your card type- either Visa debit or debit MasterCard in the United States and US Territories. To complete a transaction, select “credit” as your payment option to indicate you will sign to authorize your transaction. If the funds are available in your account, the purchase will be approved.
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Q. Can I spend more than my available balance?

A: No. You will not be able to spend more than your available balance. The merchant will decline your transaction.
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Q. What if the amount of my purchase is more than my available balance?

A: The cashier will have to do a split tender transaction, if the cashier is able. Pay the difference first with another form of tender, and then run the prepaid card for the amount remaining on the prepaid card.
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Q. Does my card work when I try to pay-at-the-pump?

A: To protect cardholders, we have disabled all cards at self-service pay-at-the-pump gas stations. Please note that while you can't pay-at-the-pump, you can still use your card at these locations by asking the attendant to process your card.
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Q. Can I use my card at a restaurant?

A: Yes. Please be aware that restaurants often authorize an additional temporary 20% gratuity charge to your bill. The actual charge will be the price of the meal plus the gratuity that you add.
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Q. Can I withdraw cash using this card?

A: No. You can use it to purchase goods and services, but there will be no cash access.
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If you have questions regarding your rebate application, you may call us toll-free at (877) 215-7599. The call center is open Monday through Friday, 8 a.m. – 7 p.m. Central Time.